What we collect
When you contact us by phone or through the form on this site, we keep a record of what you tell us. Normally that is your name, your phone number, your email address, your suburb, and some information about your home and the room you want renovated. Calls may be logged or recorded so enquiries reach the right person and can be followed up properly.
If you send photos of the room, a plan, or an asbestos test report, we use them only for your enquiry.
We never ask for credit card numbers, bank account details or identity documents through this website. Please do not send them.
Why we collect it
So we can call you back, book a measure, prepare a quote and stay in touch about your renovation. That is the whole purpose.
Who we share it with
This is a referral website. Your enquiry is passed to the licensed NSW builder we work in partnership with, who contacts you, visits your home, prepares the quote and, if you go ahead, carries out the work. From that point the builder looks after your information under its own privacy practices.
Depending on the job, we or the builder may also need to pass relevant details to:
- a licensed asbestos assessor or removalist, where testing or removal is required
- a licensed electrician or plumber working on your job
- a certifier or the council, where an approval is needed
- a government authority, where the law requires it
Service providers that help us run the site
Like most small businesses we use outside services to host this website, run the enquiry form, manage contact records and handle phone calls. They process information on our behalf and only for that purpose.
We do not sell or rent your personal information to anyone, and we do not use it for unrelated marketing.
How long we keep it
We keep enquiry records only as long as we need them to deal with your enquiry and to meet legal record-keeping obligations, then delete or de-identify them. Some records relating to asbestos or other hazardous materials have to be kept longer by law.
Cookies
This site may use cookies to understand how people use it. You can turn cookies off in your browser and the site will still work normally.
Accessing or correcting your information
Call 02 4404 0504 to ask what we hold about you, to have it corrected, or to ask that it be deleted. If you are not happy with how we handle a privacy issue, you can take it to the Office of the Australian Information Commissioner.
This policy may change over time. The version on this page is the current one.
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